Privacy Policy

This Privacy Policy describes what information Bastion collects, how it's used, and the choices you have. By using Bastion, you agree to the practices described here.

1. Information We Collect

• Account information: your name, email address, and password (stored securely and never visible to other users).
• Public profile information: the handle you choose, which is shown on your listings and reviews.
• Listing and transaction data: item details, photos you upload, prices, and transaction history.
• Communications: any messages you send to Bastion support, and messages exchanged with a counterparty on a transaction.
• Shipping information: for shipped transactions, the delivery address you provide and, for sellers, the origin address used to generate a carrier label. Sellers' origin addresses are never shown to buyers.
• Shipment evidence: packing and unboxing photographs or video that you choose to submit against a transaction.

2. How We Use Your Information

• To create and maintain your account and public profile.
• To process listings, transactions, and escrow releases.
• To communicate with you about your account or a transaction (such as confirming your email or notifying you of a status change).
• To generate shipping labels, provide tracking, and confirm delivery on shipped transactions.
• To investigate disputes, fraud, or violations of our Terms of Service.

3. What We Never Show Publicly

Your real name and email address are never displayed to other users. Other users see only your public handle and, where applicable, your review history and Trusted Seller status.

Shipping addresses are not public. A buyer's delivery address is disclosed only to the carrier for the purpose of delivering that shipment; it is not shown to the seller. A seller's origin address is used solely to generate a valid carrier label and is not shown to the buyer. The sender name printed on Bastion shipping labels is a neutral corporate identifier rather than either party's name.

Serial numbers recorded against a listing are private to the seller and to Bastion staff reviewing a dispute. They are never displayed publicly or to buyers.

4. How We Store Your Information

Your data is stored with Supabase, a third-party database provider, using industry-standard security practices including row-level access controls that restrict who can read or modify your data.

5. Third Parties

Bastion does not sell your personal information. Limited information is shared with the following categories of service provider, solely as needed to complete a transaction you initiate:

• Escrow provider: the names and email addresses of the transacting parties, and the transaction amount, in order to hold and release funds.
• Shipping carriers: the delivery address, origin address, package dimensions and declared value required to generate a label and track the shipment.
• Email provider: your email address, in order to send transaction and account notifications.
• Database and storage provider: account, listing, transaction and shipment evidence data, held under access controls described above.

6. Your Choices

• You can update your public handle at any time from your account page.
• You can add or remove saved shipping addresses from your account at any time. An address already attached to an open transaction is retained as part of that transaction's record.
• You can request that your account and associated data be deleted by contacting Bastion support.

7. Children's Privacy

Bastion is not intended for use by anyone under 18. We do not knowingly collect information from minors.

8. Changes to This Policy

Bastion may update this Privacy Policy from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the revised policy.

9. Contact

Questions about this policy can be sent through our Support page, or directly to support@bastionmarket.com.